Refund and Returns Policy

Effective Date: December 12, 2024

Introduction
Thank you for shopping at Nuvisa Watches! We want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a comprehensive refund and return policy that ensures a smooth and hassle-free process. Please read the following terms carefully to understand your rights and responsibilities when it comes to returning or exchanging products.

Returns Eligibility
To qualify for a return or exchange, the following conditions must be met:

  1. Timeframe: Returns and exchanges must be initiated within 30 days of receiving your order.
  2. Condition of the Product: The item must be unused, unworn, and in its original packaging with all tags attached. If the product has been damaged or altered in any way, we will not accept the return.
  3. Proof of Purchase: A valid receipt or proof of purchase is required to initiate a return.

How to Initiate a Return
To start a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at info@nuvisa.site or by phone at (253) 884-6191. Include your order number and details about the product you wish to return.
  2. Return Authorization: Once we receive your return request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.
  3. Shipping the Item Back: Pack the product securely, including the original packaging, and return it to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer unless the product is defective or an error was made on our part.

Refunds
Once we receive and inspect your returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.

  • Non-Refundable Items: Certain items, such as personalized or custom-made products, are not eligible for return or refund. Please contact us before making a purchase if you are unsure about the eligibility of an item.
  • Partial Refunds: In some cases, a partial refund may be issued, for example, if the product is returned with visible signs of use or damage.

Exchanges
If you would like to exchange your product for a different size, color, or style, we will be happy to assist you. The same return process applies, and the exchange item will be sent to you once the returned item is received and processed. Please note that exchange items are subject to availability.

Defective or Damaged Products
If you receive a defective or damaged item, we apologize for the inconvenience. Please contact us immediately, and we will provide a prepaid return label to return the item. We will either replace the item or issue a full refund based on your preference.

Non-Returnable Items
The following items are not eligible for return or exchange:

  • Gift cards
  • Personalized items
  • Clearance or sale items (unless otherwise stated)

Late or Missing Refunds
If you have not received your refund after 7-10 business days, please check with your bank or payment provider. It may take additional time for the refund to be processed. If you’ve done this and still have not received your refund, please contact us at info@nuvisa.site.

Shipping Costs
Shipping costs for returns and exchanges are the responsibility of the customer, except in cases of defective or damaged products. Original shipping charges are non-refundable.

Why Choose Our Return and Refund Policy?

  1. Hassle-Free Process: We aim to make returns and exchanges as simple as possible. Our team is here to assist you every step of the way.
  2. Transparency: We believe in clear, straightforward policies. You’ll know exactly what to expect when returning an item.
  3. Customer Satisfaction Guaranteed: Our top priority is ensuring you’re happy with your purchase. If there’s an issue, we’ll do our best to resolve it promptly.
  4. Secure Transactions: We protect your payment details and personal information, ensuring a safe and secure shopping experience.

Contact Us
If you have any questions or need assistance with a return, refund, or exchange, feel free to contact us at: